We welcome all new patients to Robina Town Medical Centre & Easy T Medical Centre, our two fully accredited, GPA Plus General Medical Practices.
Consultation is by appointment, however we do our best to accommodate walk-in patients. Urgent medical matters will always be dealt with promptly. To help suit the needs of our patients we offer both short and long consultations. It is helpful if patients requiring longer appointments do not book these online as we cannot guarantee the extra time that is required. Online bookings are best for standard, 10 minute appointments. We encourage you to phone Reception and make a longer appointment for multiple or complex matters to ensure our doctors can give you the attention you need.
Standard 10 minute consultations
Online Bookings are great for:
- Requesting repeat prescriptions
- Blood pressure checks
- Follow-up appointments
- Organising referrals
- Organising pathology or radiology tests
- Coughs & colds
- Other minor illnesses
- Sickness certificates
Please phone Reception on 5578 9000 to make an appointment for:
- Complex or multiple issues
- Skin excisions or surgical procedures
- Centrelink/Insurance documents
- Workcover or other Medicals
- Postnatal checks
- Pap smears
- More than one family member to be seen
- Appointments that also need the nurse, e.g. dressings, vaccinations, child health checks, ECG’s, spirometry, ear syringing.
Consultation with a Doctor / GP is by appointment. Appointments can be made online or over the phone. At the time of making your appointment, please advise the type of appointment that you require. Patients that arrive without an appointment will be fitted in at the earliest available time. We ask that all our patients “check in” at our self-service Kiosk or see one of our friendly medical receptionists on arrival to avoid unnecessary delay in the waiting room.
Choosing your doctor
We will do our best to help you see the doctor of your choice. All evidence suggests that communication between a doctor and patient is improved when a good relationship exists between the two. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account. If you are a new patient, you can read more about our team on our doctors pages.
When you arrive
Please see one of the Reception team on your arrival at the practice if your appointment is for:
- New Patients
- Vaccinations / Injections
- Care plan paperwork
Otherwise please ‘Check-In’ at a self-service Kiosk. We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centres. Please advise the type of appointment you need when booking, or if the Doctor or Nurse has advised you about something specific you need to do at your next appointment.
If you are a new patient, please arrive 10 minutes early to complete a new patient form, or you can print & complete the form at home if you prefer, remember to bring the completed form Reception prior to your appointment.
Billing and Fees
To deliver and maintain the high quality of health care provided at Robina Town & Easy T Medical Centres, we are unable to bulk bill all consultations. Please pay at the time of consultation by cash, cheque, Visa, MasterCard, Amex or EFTPOS. We do not accept cheques. A full list of fees is on display at reception. Pensioners, Veterans Affairs cardholders and Health Care cardholders are bulk-billed. Please note, if your usual doctor has decided to bulk bill you or write a script for you without an appointment, there is no guarantee another doctor in the practice will do the same. Antenatal and Pap smears are charged privately.
We offer immediate claiming on the same day as your appointment for valid Medicare card holders, if your bank details are registered with Medicare. Medicare Claim Forms are available if needed.
Bulk Billing is available for current Medicare card holders who also fall into the following criteria:
- All children up to the age of 16 years
- Pensioner Card holders
- Health Care Card holders
- Commonwealth Seniors Health Card holders
If you need to cancel your appointment please contact us prior to your appointment.
- Phone bookings – please phone the practice to advise
- Online bookings – Cancel online if possible, phone the practice if you are unable to cancel online.
Our doctors can perform many minor surgical procedures such as removal of moles or skin lesions and treatment of simple fractures. Cryotherapy (for cancers and warts), nebuliser, pap smears and resuscitation equipment are available. Antenatal Visit, Vaccinations, Insurance Medical, Pre Employment Assessments and Commercial Drivers licence medicals can be completed by one of our GP’s. A longer appointment may be required for some procedures so please inform the medical receptionist what you require when you make your appointment. Please do not book these types of appointments using online bookings.
Our GP’s can perform Electrocardiograms (ECG), Lung Function tests, Hearing test screenings, Blood sugar testing and Pregnancy testing. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms and endoscopy tests can all be arranged elsewhere if needed.
Patient Test Results
Patients are required to return for a consultation to obtain test results, preferably with the Doctor who ordered the tests. If any results are abnormal or require urgent attention we will contact you. To facilitate this, please make sure reception have your current phone number and address details when booking or settling your account.
Scripts are sometimes written for a regular patient without an appointment but may incur a charge. Patients are advised that their regular treating doctor must give consent first prior to any scripts being issued under this arrangement.
Referral to Specialists
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist. You may request a particular specialist of your choice. Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist.
Medical certificates are legal documents and are only issued if you present for consultation with one of our doctors. Medical Certificates cannot be issued without you making an appointment with your doctor.
Recall and Reminder System
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you have signed up to our online booking system HotDoc, you can opt-in for SMS recalls and reminders. If you do not wish to be part of this system, please opt-out using the link provided in the SMS you receive, or let reception know.
We do provide house calls for patients of this practice when necessary on request. It is usually better if patients are able to attend the surgery as it’s better equipped for examination and treatment.
After Hours Medical Care is available for patients of the Practice. If you require medical attention after hours please ring either surgery on 5578 9000 or 5503 6333, 24 hours a day. There is a call out fee of $180 with a Medicare rebate of $129.60. You can book an appointment using our online bookings if it is suitable to wait until the following day to see a doctor.
For emergencies phone 000 or attend the closest hospital to you.
Your Medical Information and Your Privacy
We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.
Hearing or Language Issues
To help our GP’s ensure they fully understand the nature of patients problems, and to ensure patients understand the outcome of their consultation, we use an interpreter service when necessary.
Transfer of Medical Records
If you require a copy of your records to be sent elsewhere, our practice sends a summary for free, but may charge up to $50 for preparing complete records.
Accreditation is the process of measuring and ensuring quality in General Practice. Accreditation is based on standards developed by the Royal Australian College of General Practitioners and Government representatives. Accreditation is a sign of this practice’s ongoing commitment to Quality Patient Care.
‘Close the Gap’ Initiative
Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.
Patient Rights and Feedback
We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or feel your rights are not supported, we would appreciate your comments. Your are welcome to discuss any problems you may have with your doctor, the practice manager or receptionists on duty. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman
firstname.lastname@example.org Ph: 133 646