We welcome all new patients to Robina Town Medical Centre & Easy T Medical Centre, our two fully accredited, GPA Plus General Medical Practices.
Consultation is by appointment, however we do our best to accommodate walk-in patients. Urgent medical matters will always be dealt with promptly.
Standard 10 Minute Consultations
Online Bookings are great for:
- Request repeat prescriptions
- Blood pressure checks
- Follow-up appointments
- Organising referrals
- Organising pathology or radiology tests
- Coughs & colds
- Other minor illnesses
- Sickness certificates
Longer Consultations / Nurse Needed
Phone the Practice
Please phone the practice to book for:
- Complex issues
- Multiple issues
- Skin excisions
- Any surgical procedures
- Centrelink/Insurance documents
- Workcover or other Medicals
- Postnatal checks
- Pap smears
- More than one family member to be seen
- Appointments that also need the nurse:
- Immunisations and injections
- Childhood health checks
- Childhood vaccinations
- Spirometry tests
- Ear syringing
Choosing your doctor
We will do our best to help you see the doctor of your choice. All evidence suggests that communication between a doctor and patient is improved when a good relationship exists between Doctor and patient. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account.
If you are a new patient, you can read more about our team on our doctors pages.
When you arrive
Please ‘Check-In’ with Reception on your arrival at the practice.
We have several measures to assist in streamlining the waiting room and improving patient flow in our Medical Centres. Please advise the type of appointment you need when booking, or if the Doctor or Nurse has advised you about getting something done at your next appointment.
If you are a new patient, please arrive 10 minutes early to complete a new patient form, or you can print & complete it at home if you prefer.
Billing and Fees
To deliver and maintain the high quality of health care provided at Robina Town & Easy T Medical Centres, we are unable to bulk bill all consultations. Payment is required at the time of consultation with either EFTPOS or cash. We do not accept cheques.
Details of specific consultation fees can be obtained from our receptionists.
Antenatal and Pap smears are charged privately.
We offer immediate claiming on the same day as your appointment for valid Medicare card holders, if your bank details are registered with Medicare. Medicare Claim Forms are available if needed.
Bulk Billing is available for current Medicare card holders who also fall into the following criteria:
- All children up to the age of 16 years
- Pensioner Card holders
- Health Care Card holders
- Commonwealth Seniors Health Card holders
If you need cancel your appointment please contact us prior to your appointment.
Phone bookings – please phone the practice to advise
Online bookings – Cancel online if possible, phone the practice if you are unable to cancel online.
Patients are required to return for a consultation to obtain test results, preferably with the Doctor who ordered the tests. If any results are abnormal or require urgent attention we will contact you. To facilitate this, please make sure reception have your current phone number and address details when booking or settling your account.
We do provide house calls for patients of this practice when necessary on request. It is usually better if patients are able to attend the surgery as this is better equipped for examination and treatment.
If you require medical attention after hours please ring either surgery on 5578 9000 or 5503 6333. You can book an appointment using our online bookings if it is suitable to wait until the following day to see a doctor.
For emergencies phone 000 or attend the closest hospital to you.
Your Medical Information and Your Privacy
We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.
Hearing or Language Issues
To help our GP’s ensure they fully understand the nature of patients problems, and to ensure patients understand the outcome of their consultation, we use an interpreter service when necessary.
Transfer of Medical Records
If you require a copy of your records to be sent elsewhere, our practice sends a summary for free, but may charge up to $50 for preparing complete records.
Accreditation is the process of measuring and ensuring quality in General Practice. Accreditation is based on standards developed by the Royal Australian College of General Practitioners and Government representatives. Accreditation is a sign of this practice’s ongoing commitment to Quality Patient Care.
‘Close the Gap’ Initiative
Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.
Patient Rights and Feedback
We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or feel your rights are not supported, we would appreciate your comments. Your are welcome to discuss any problems you may have with your doctor, the practice manager or receptionists on duty. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman
email@example.com Ph: 133 646