CORONAVIRUS INFORMATION FOR PATIENTS
Updated: May 2020
Currently all practice consultations are firstly conducted by a bulk-billed phone or video consultation (Telehealth). Book this online or via Reception. (For a smooth consultation aim to book with your usual GP). You just need a valid Medicare card and have seen one of our GPs in the last 12 months.
If you are well and need an injection (B12, Prolia, flu vaccine etc) - please ring Reception.
Your GP may give you instruction on what to do on arrival but regardless please read our signs before entry.
There are some non-Medicare services which still require payment. Ring Reception to check:
- Medicals, Travel, or insurance paperwork
- Some Procedure or treatment room services like private immunisations or vaccinations
- Workcover (whilst your claim is pending)
YOU MUST NOT ENTER if you feel in any way unwell, no matter how minor; e.g Cough, cold, sniffle, sneezes, sore throat, headache, no sense of smell, fever etc. The doctor will pop outside and assess if you can come inside.
YOU MUST NOT ENTER if you have been in contact with someone who has tested positive for COVID-19, who is in isolation waiting for results or who has become unwell after travelling. In this case stay home and ring 13health (1343 2484) for advice. They may ask you to attend a fever clinic for testing (Gold Coast University Hospital or opposite the Robina Hospital in the health precinct. Wear a mask if you have one.
We strongly recommend everyone over 6 months have a Flu vaccine this year and to have it as early as possible.
This will provide protection for you from the common influenza strains, reducing the chance of getting infected with COVID-19 and the Flu at the same time which could be very serious.
We also want to reduce the burden of influenza in the community to help reduce hospital admissions for the flu in case there is a surge in COVID-19 cases requiring hospitalisation. It may be worth having a booster after 3-4 months if there is a surge of influenza later in the year.
Robina Town and Easy T Medical Centres have a good supply of both private and government vaccines for our patients.
This year both the Private and Government flu vaccines cover four strains of flu. You are eligible for a Government flu vaccine if you meet certain age and Medical criteria. If you are over 65 your vaccine is 'supercharged'. Check your eligibility for a free flu vaccine here. Private flu vaccines are currently available for $20 each.
OTHER PRACTICE INFORMATION
- There is a national shortage of masks so we cannot offer you one at this time. On arrival your GP may lead you through to their room and open doors for you or they may complete the consultation outside.
- If you are attending an appointment and are generally well, on entry please immediately use our antibacterial hand gel. AFTER that please check in via the kiosk screen or through Reception.
- To maintain social distancing we need as few people in the practice as possible. PLEASE COME ALONE or with one carer/parent only. Plesae sit apart from others or stand if you need to.
- IMMUNISATIONS: There is currently no vaccine for coronavirus. To avoid other illness we recommend considering vaccinations for influenza/flu, pneumonia and whooping cough. We recommend having your flu shot early this year to reduce the risk of being co-infected with the flu and the Coronavirus.
- We encourage patients to have a sensible supply of prescription medications to get you through 2-3 weeks in case you are required to self-isolate.
- PRACTICE GOOD HYGIENE AND INFECTION CONTROL: Regularly wash your hands and avoid touching your eyes or mouth after touching external objects such as stair rails, shopping trolley handles etc. Wearing gloves will not protect you from infection if you touch your face (or items you will later touch with bare hands) whilst wearing them.
These 3 websites offer reliable, up-to-date information to keep health professionals and the community informed of the latest Coronovirus (Covid19) updates: