Caring for our community since 1996
Practice Information Sheet
Download a 2-page printable sheet with all of our practice information.
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We welcome all new patients to Robina Town Medical Centre & Easy T Medical Centre, our two fully accredited, GPA Plus General Medical Practices.
More information can be found in our patient information booklets in the Reception Area at both of our practices.
If you or child has a rash or has been in contact with a known disease (chicken pox, school sores, measles etc) please ring reception from outside the practice.
Any patients who are unwell with respiratory symptoms (adults or children) must book a Telehealth appointment in the first instance, or phone the practice from outside to advise you have arrived for an appointment.
A nurse or doctor will do a quick assessment before you come inside. After this assessment you may be asked to wear a mask inside the surgery and during your consultation.
If it is assessed the situation is too contagious to come inside your consultation may need to occur outside in a more private area.
Why we have infection control measures in place
These measures help to limit the chance of spreading viruses or diseases to other patients attending our practices who are sick, have low immunity or unimmunised.
As well as protecting other patients we also have a duty to provide our team with a safe workplace and this helps to reduce the chances of our team getting sick.
We thank you for your understanding.
The Providers in our rooms may provide house calls for patients of RTMC when necessary on request.
However it is usually better if patients are able to attend the practice as it’s better equipped for examination and treatment.
Normal practice hours are Monday to Friday 7.30 – 5.30pm and Saturday 8am to 1.30pm. Consultations outside of these hours or on a public holiday may attract a higher fee (and in most cases a higher rebate for you).
All Veterans with a Gold Card or White Card will be asked to sign a voucher and will be billed directly to DVA. All Workers’ Compensation injuries and medicals are billed independently of Medicare. Care Plans, Health Assessments, Childhood vaccinations, flu vaccinations and repeat dressing will be direct billed to Medicare.
If your situation is urgent or an emergency please call 000 or attend your closest hospital, otherwise after-hours medical care is available for patients of our Practice.
You can ring 5578 9000 or call the answering service directly on 5595 6090 to contact Dr Bartlett, Dr Geissler or Dr Hutchison.
There is a call out fee of $180 with a rebate available. If it is not urgent and you can wait until the following day, please book online via our website.
Our practice prefers phone communication. Email communication is not ideal as we cannot identify you and the method is not secure.
If we do agree to email you information it will be password protected and you will need to ring to obtain the password. There may be a charge for work done without an appointment.
The Providers who consult from our rooms request to have allocated time to perform their work so please book an appointment, don’t email your request.
Messages are passed to the Providers and responses occur as quickly as they are able. Not every Doctor works every day and you may be asked to book an appointment.
Our practice has a code which outlines the expected standard of behaviour for all patients. By attending our practice you are agreeing to uphold this standard. This information can be viewed in our black Patient Information folder kept at Reception.
In summary we cannot condone:
- Swearing or abuse toward staff
- Questioning or refusal to follow our practice policies (which are in place for patient and practice safety)
- Private patients leaving without paying
- Attending the practice if affected by alcohol or drugs
- Attending for the purpose of obtaining drugs of addiction
- Intimidation or bullying behaviour toward the providers in our rooms or our staff.
For further information please read the folder kept at Reception.
All of the Providers practicing from the rooms at our practice use computerised Medical Records to record information, order tests, provide prescriptions and file Specialists reports.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team in addition to your Provider.
We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.
We use an interpreter service when necessary.
This helps the Providers who work in our rooms ensure they fully understand the nature of patients’ problems, and to ensure patients understand the outcome of their consultation.
Further information about the Translating and Interpreter Service (TIS) can be found here: https://www.tisnational.gov.au/.
If you are hearing-impaired the TIS can contact us and verbalise what you are typing to them.
Pre-booking is preferred for hearing barriers as an interpreter is needed on-site but language barriers can often be helped there and then if your Provider rings the TIS service.
Some languages may need a prebooked interpreter so best to contact the website above to check prior to the appointment.
If you require a copy of your medical records to be sent to another practice, we send a summary for free, although we may charge up to $50 for preparing complete records.
Accreditation is the process of measuring and ensuring quality in General Practice. Accreditation is based on standards developed by the Royal Australian College of General Practitioners and Government representatives. Accreditation is a sign of this practice's ongoing commitment to Quality Patient Care.
Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or your doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.
We have a booklet in our waiting room area that covers a range of information about our Practice.
- Practice Information Sheet
- A summary page of things to know – toilets, baby changes room, appointment options, leaving feedback
- Practice privacy and our policy relating to patient information
- Patient code of conduct
- How to get the most out your visit to a Doctor
- Services offered by the Providers in our rooms
- Practice policies
- What it means to be accredited
- My Health Record (shared record) information
Please inform your GP of any particular beliefs you may have, whether they be religious or culturally based so we can provide appropriate treatment for you.
An ethical dilemma is a situation where a provider or staff member is in moral conflict.
Examples of this are:
- Accepting gifts from patients who may want to be treated differently,
- A family member asking for something for another family member (who is not present or who has not given consent)
- A parent seeking information on an child who is 14 or over or a patient wanting to be bulk billed for a non medicare service.
Our GPs will not accept gifts which are not considered appropriate or which are expensive. Gifts of a reasonable nature, given as a thank you are fine eg food or flowers.
We welcome all feedback as without it, we don’t know if we’re doing well or need to make improvements. Some feedback is discussed in staff meetings so everyone can learn from it and where it leads to us making a change we will share this on our website.
You can pass on feedback anytime in person through a staff member or if you wish to remain anonymous you can print and complete a feedback form here.
This can be faxed, posted, emailed or placed in the feedback box at any reception desk. For example we recently had a patient let us know they thought Reception weren’t saying hello or goodbye promptly.
They said it looked like they were chatting instead. We printed the email from the patient and asked each Receptionist to read and sign it.
We found time off the desk for them to watch a great reminder webinar on customer service.
Unfortunately our reception wear headsets and there is no way of knowing when they are talking to a patient and concentrating on their screen
Robina Town Medical Centre
Fax: 5562 2176
Phone: 5578 9000
Easy T Medical Centre
Fax: 5575 8906
Phone: 5503 6333
Shared Post Office box:
PO Box 3172, Robina Town Centre, QLD 4230
Complaints can be made in person, by emailing or ringing the practice manager.
Robina Town Medical Centre
Easy T Medical Centre
We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or if you feel your rights are not supported, we would appreciate your comments. Patient feedback is very valuable to us as we can either continue great services or make improvements. Forms are available on the Reception desk or our website. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman. firstname.lastname@example.org. Phone: 133 646
Download Policies and Forms
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Use online bookings to make your next appointment quickly and conveniently, any time of day. If your appointment type is not available online, please phone the practice to book.
Robina Town Centre
Easy T Centre