Practice Information

We welcome all new patients to Robina Town Medical Centre & Easy T Medical Centre, our two fully accredited, GPA Plus General Medical Practices.

Fees for general consultations are:

Item 23 – Standard Consultation: $80 (Immediate Medicare Rebate $37.60)
Item 36 – Long Consultation: $120 (Immediate Medicare Rebate $72.80)
Fees for other services can be provided by Reception – please don’t hesitate to ask.

We will continue offering bulk-billing for: Under 16’s, sighted Health Care Card/Concession cards & Government seniors card holders.

Some services Medicare do not provide rebates for: Insurance/Medical paperwork, Procedure gaps, WorkCover, Scripts/Referrals without attending, any visits where the patient is not present.

Fees will be quoted by Reception or the Doctor.

Our Consultations
Consultation is by appointment, however we do our best to accommodate walk-in patients. Urgent medical matters will always be dealt with promptly.
Book online
Online Bookings are great for:

  • Requesting repeat prescriptions
  • Blood pressure checks
  • Follow-up appointments
  • Organising referrals
  • Organising pathology or radiology tests
  • Coughs & colds
  • Cervical Screening Test
  • Other minor illnesses
  • Sickness certificates
Phone Reception
Please phone Reception on 5578 9000 to make an appointment for:

  • Complex or multiple issues
  • Skin excisions or surgical procedures
  • Centrelink/Insurance documents
  • Workcover or other Medicals
  • Postnatal checks
  • Counselling
  • More than one family member to be seen
  • Appointments that also need the nurse, e.g. dressings, vaccinations, child health checks, ECG’s, spirometry, ear syringing.

Doctor Appointments
Patients arriving without an appointment will be fitted in at the earliest available time.

Choosing your doctor
We will do our best to help you see the doctor of your choice. All evidence suggests that communication between a doctor and patient is improved when a good relationship exists between the two. We recognise it is not always possible to see the same doctor, so our system of recording notes takes this into account. If you are a new patient, you can read more about our team on our doctors pages.

When you arrive
You must check in so the doctor knows you have arrived. Please use the kiosk screens at Reception (to save time, check your contact details are up to date and see where you are in any queues). If you are late or your appointment reason is for the following, please check in at the Reception desk:

  • New Patients
  • Workcover
  • Procedures
  • Vaccinations / Injections
  • Care plan paperwork
  • Medicals

New Patients
If you are a new patient, please arrive 10 minutes early to complete our registration forms and allow reception time to add you to the computer system. Alternatively you can print the form here new patient form and hand the completed form to Reception shortly before the time of your visit. Please not to avoid identity theft we require new patients to provide photo ID at first visit.

Billing and Fees
To deliver and maintain the high quality of health care provided at Robina Town & Easy T Medical Centres, we are unable to bulk-bill all consultations. We bulk-bill under 16’s, Pensioners, DVA, Health Care Card and Seniors Card holders and generally normal results. If you are being privately charged, please pay at the end of your visit by cash, credit card or EFTPOS (we are unable to accept cheques). For Medicare services we then submit your invoice/receipt straight to Medicare and your rebate should be paid overnight. If you make it clear to Reception the reason for your consultation, appropriate fees will be quoted before your visit otherwise your doctor will tell you before starting the work. Please note, if your usual doctor has decided to bulk bill you or write a script for you without an appointment, there is no guarantee another doctor in the practice will do the same.

Medicare Claims
We offer immediate claiming on the same day as your appointment for valid Medicare card holders. Please make sure your bank details are registered with Medicare.

Cancellations
If you need to cancel your appointment please contact us prior to your appointment.
– Phone bookings – please phone the practice to cancel
– Online bookings – Cancel online if possible, phone the practice if you are unable to cancel online.

Procedures
Our doctors can perform many minor surgical procedures such as removal of moles or skin lesions, cryotherapy (for cancers and warts), biopsies and excisions, treatment of simple fractures and so on. Some more complex procedures carry a gap fee which will be quoted to you when the booking is made. Both of our practices have access to resuscitation equipment. Your doctor will ask for a longer appointment where necessary. Please do not book these types of appointments using online bookings.

Investigations
Our GP’s can perform Electrocardiograms (ECG), Lung Function tests, Hearing test screenings, Blood sugar testing and Pregnancy testing. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms and endoscopy tests can all be arranged elsewhere if needed.

Patient Test Results
Patients are required to return for a consultation to obtain test results, preferably with the doctor who ordered the tests. This allows the GP to answer any questions, pass on information or write scripts and start further investigations if necessary. Most GPs will bulk-bill normal test result consultations. If you have not returned to see the GP and any results are abnormal or require urgent attention we will contact you. It is imperative we have your current phone number and address details. This information will print on any referrals or request forms and allows all parties to contact you where necessary. Checking in via our kiosk allows you to check we have the right information recorded. Normal health reminders are sent to you via text. If you receive a text from us you will need to insert your surname and dob to identify yourself and open the text. From there a link is provided to book online if you wish.

Repeat Prescriptions
Prescriptions are sometimes written for a regular patient with pre-approval from their GP. In these cases an out-of-pocket fee may be incurred for the doctor’s time. Prescriptions will not be written if you have not attended in the previous 3 months, you have not been prescribed that prescription before or the GP the request is sent to hasn’t written that script for you previously.

Email Communication
Our practice does not encourage emailed requests for information or requests for the doctors to do things for you. Doctors need appointments to have allocated time to perform the work, review and write progress notes and ask any questions they need. Email is not secure and is to be avoided.

Referral to Specialists
To ensure the best management of your care, we like to discuss your condition before referring you to a specialist. You may request a particular specialist of your choice. Please note that we are not permitted by law to back-date specialist referrals, so please ensure you have a current referral before you see the specialist. If circumstances mean you ring and need a referral on the day of your specialist visit, you will likely incur an out of pocket fee as Medicare do not provide a rebate for work done without the patient present.

Medical Certificates
Medical certificates are legal documents and are only issued if you present for consultation with one of our doctors. As is the case for referrals we are unable to back date them.

Recall and Reminder System
Our practice is committed to preventive care.  We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. Our health reminders are sent by text which require you to provide your surname and DOB to identify yourself before the text will open. You can click a link and book an appointment online or you can opt out of SMS recalls and reminders after receiving your first text. Alternatively opt out of receiving a text by letting your GP or Reception know, and rather than receiving SMS the practice will ring you or send a letter instead.

Home Visits
We do provide house calls for patients of this practice when necessary on request. It is usually better if patients are able to attend the surgery as it’s better equipped for examination and treatment.

After Hours
If your situation is urgent or an emergency please call 000 or attend your closest hospital, otherwise after hours medical care is available for patients of our Practice. You can ring 5578 9000 or call the answering service directly on 5595 6090 to contact Dr Bartlett, Dr Geissler or Dr Hutchison. There is a call out fee of $180 with a rebate available. If it is not urgent and you can wait until the following day, please book online via our website.

Patient code of conduct
Our practice has a code which outlines the expected standard of behavior for all patients. By attending our practice you are agreeing to uphold this standard. This information can be viewed in our black Patient Information folder kept at Reception.  In summary we cannot condone: swearing or abuse toward staff, questioning or refusal to follow our practice policies (there for patient and practice safety), private patients leaving without paying, attending the practice if affected by alcohol or drugs, attending for the purpose of obtaining drugs of addiction, intimidation or bullying behavior toward doctors or staff. For further information please read the folder kept at Reception.

Your Medical Information and Your Privacy
All doctors at our practice use computerised Medical Records to record information, order tests, provide prescriptions and file Specialists reports. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We follow Australian Federal Privacy Laws and Standards for the private health sector. A single A4 health summary sheet will be available for free. Further information will incur a charge. We have a Privacy Policy brochure and a written Practice Privacy Policy.

Disabilities
We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.

Hearing or Language Issues
To help our GP’s ensure they fully understand the nature of patients problems, and to ensure patients understand the outcome of their consultation, we use an interpreter service when necessary.

Transfer of Medical Records
If you require a copy of your records to be sent elsewhere, our practice sends a summary for free, but may charge up to $50 for preparing complete records.

Accreditation
Accreditation is the process of measuring and ensuring quality in General Practice. Accreditation is  based on standards developed by the Royal Australian College of General Practitioners and Government representatives. Accreditation is a sign of this practice’s ongoing commitment to Quality Patient Care.

‘Close the Gap’ Initiative
Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.

Patient Rights, Feedback and Complaints
We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or feel your rights are not supported, we would appreciate your comments. You are welcome to discuss any problems you may have with your doctor, the practice manager or receptionists on duty. Feedback is always welcome, both positive or not as it allows us to continue great work or reassess our processes. You can find patient feedback forms on our front desk, or you can download and print our Patient Feedback Form and place in the box at Reception – feel free to remain anonymous. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman.
info@oho.qld.gov.au      Ph: 133 646

Practice Information Sheet

Download a 2-page printable sheet with all of our practice information.