Telehealth lets you connect with your GP, nurse practitioner and allied health providers over the phone or via video-conference for your consultation, from the comfort of your own home.
Both of our practices are conducting Telehealth appointments for doctor appointments where it is safe and clinically appropriate to do so.
Criteria for a telehealth consultation are as follows:
- You must have a valid Medicare card
- You must have seen one of our GP’s in the past 12 months
- Book a Phone or Telehealth appointment online or via Reception
- For a smooth consultation aim to book with your usual GP
Please be aware, you still need to attend (or pay) for some services e.g.
- Non-Medicare services like Medicals, Travel, or insurance paperwork
- Procedure or treatment room services like immunisations or vaccinations
- Workcover (whilst your claim is pending)
Any Australian with a Medicare card can access telehealth services via phone or videoconference. This is a temporary measure until 31 December 2021 and different requirements may apply after this date.
More information is available in the Department of Health- Patient Factsheet
Telehealth – Frequently Asked Questions:
Will i be charged a fee?
These new items are bulk billed, meaning patients will not have an out of pocket cost for these services. You will need to assign the Medicare benefit you would receive to your treating health professional.
Can I be prescribed medication via telehealth?
Can my treating health professional order me a test? (e.g pathology test)
Do I have a choice if my practitioner suggests a video consultation?
Where can I have a telehealth consultation?
Can I choose who will be in the room with me when I have the video consultation?
Are there special privacy requirements for video consultations?
What if I am asked to pay a co-payment or a fee to the healthcare provider in addition to being bulk billed?
What if the video/phone connection drops out? Do I need to make another appointment?
Can I attend more than one consultation in a single day and still be bulk billed?
I am not sure I have received a quality service via telehealth. What can I do about this?
If you have not received a satisfactory health service, you can:
- View information online on the medical board of Australia website about making a complaint: https://www.medicalboard.gov.au/, or
- Submit a health provider tip off on the Department of health website: https://www1.health.gov.au/internet/main/publishing.nsf/Content/health-provider-tip-off
Where can I find more information?
COVID-19 National Health Plan resources for the public, health professionals and industry are available from the Australian Government Department of Health website.