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  • Providers
    • Robina Town Medical Centre
    • Easy T Medical Centre
    • Allied Health Providers
  • Services
      • Women’s Health Clinic
          • Menstrual Health
            • Menstrual Health
              Advice for heavy bleeding, painful menstrual cramps and irregular periods.
          • Mirena
            • Mirena
              Discuss long term birth control fitted in the uterus by a trained professional.
          • Sexual Health
            • Sexual Health
              Advice and guidance to deal with any sexual health issues or concerns.
          • Teen Health
            • Teen Health
              Support for teenage girls in their transition to adulthood.
          • Breast Care
            • Breast Care
              Concerns about lumps, sensitivity or soreness in the breasts.
          • Contraception
            • Contraception
              Advice on choosing suitable contraception.
          • Pregnancy
            • Pregnancy
              Pregnancy health checks can be carried out by your regular doctor in collaboration with Gold Coast University Hospital and Tweed Hospital.
          • Postnatal Care
            • Postnatal Care
              Advice and support after having a baby including physical checks and wellbeing.
          • Newborn and Babies Doctor
            • Newborn and Babies Doctor
              A service for new mums who would like support with breastfeeding and cry/fuss issues in babies.
          • Vaccinations for Women
            • Vaccinations
              Recommended vaccinations for adult women, teens, seniors and during pregnancy.
          • Fertility Clinic
            • Fertility Clinic
              Guidance on achieving optimal fertility health, advice and fertility testing.
          • Vulval Health
            • Vulval Health
              Advice and treatment for conditions affecting the external area of the female genitals, known as the vulva.
          • Gynaecological Health
            • Gynaecological Health
              Advice, screening and diagnosis of gynaecological issues, which relate to the function of the uterus, ovaries and vagina.
          • Cervical Screening
            • Cervical Screening
              Routine testing to screen for the Human Papilloma virus (HPV) which causes 99% of cervical cancers.
          • Iron Infusions
            • Iron Infusions
              A faster, more immediate treatment for iron-deficiency anaemia.
          • Procedures for Women
            • Procedures for Women
              Some of our GP's carry out minor procedures in our practice as an alternative to treatment at hospital.
          • Healthy Living
            • Healthy Living
              Support and advice to live a healthy lifestyle through all stages of life.
          • Menopause Clinic
            • Menopause Clinic
              Advice and treatment of symptoms through all stages of menopause.
          • Chronic Diseases in Women
            • Chronic Diseases in Women
              Support and guidance for women living with chronic disease.
          • Female Doctors
            • Female Doctors
              You may feel more comfortable discussing women's health concerns with a female doctor. We have female doctors at both of our practices.
          • Implanon Insertion
            • Implanon Insertion
              If you're looking for an effective, long-term contraceptive option, Implanon may be the right choice for you.
      • Weight Loss Clinic
          • Nutritional Guidance
            • Weight Loss Clinic
              Achieve lasting results with supportive, tailored weight loss care.
          • Fitness and Exercise
          • Counselling & Therapies
      • Vaccinations
          • Whooping Cough
            • Vaccinations for Adults
              Robina Town Medical Centre offer a range of adult vaccinations.
          • Influenza / Flu
            • Influenza / Flu
              The influenza vaccine helps to protect you from the influenza virus.
          • Measles
          • Chickenpox
          • Pneumonia
          • Cervical Cancer
          • Pneumococcal Disease
          • Tetanus
          • Diptheria
          • Human Papillomavirus
      • Travel Medicine
          • Travel Health Planning
            • Travel Medicine + Vaccinations
              Appointments for travel vaccinations cannot be made online.
          • Travel Vaccinations
      • Skin Cancer Clinic
          • Skin Checks / Mole Checks
            • Skin Cancer Clinic
              Simplifying skin cancer care and skin checks for Gold Coast patients.
          • Skin Cancer Imaging
          • Skin Cancer Treatments
          • Advanced Skin Cancer Surgery
      • Sexual Health
          • Sexually Transmitted Infection
            • Sexual Health
              We recognise the sensitive nature of sexually related health matters and assure you that your privacy is protected.
      • Secrets to a Happy Life
        • Secrets to a Happy Life
          The truth is that Happiness is within your reach. The Mentally Strong program will show you how to achieve Happiness in your life, even when times are tough.
      • Preventive Health
          • Annual Check-ups
            • Preventive Health Care
              Maintaining good health throughout a lifetime is one of the best ways to prevent disease occurring in the body and enjoy quality of life as old age approaches.
          • Skin Checks
          • Fasting Blood Test
          • Faecal Occult Blood Testing
          • Stress Heart Tests
          • Cervical Screening
          • Mammogram Referrals
          • Prostate Examination
          • Xray Referrals
      • Procedures / Minor Surgery
          • Biopsies
            • Procedures and Minor Surgery
              These are carried out under local anaesthetic for your convenience and comfort.
          • Mole Removal
          • Cyst Removal
          • Wound Repairs
          • Ingrown Toenail Surgery
          • Simple Fractures Treatment
          • Cortisone Injections
          • Cryotherapy of Skin Cancers
          • Body Piercing Removal
      • Musculoskeletal Disorders
          • Neck & Back Pain
            • Musculoskeletal Disorders
              Musculoskeletal conditions cause pain and discomfort, potentially impairing everyday activities.
          • Muscle Strains
          • Limb Injuries & Pain
      • Mental Health
          • Mental Health Care Plans
            • Mental Health
              If you feel as though things are not quite right with your mental health, your GP is usually the first port of call.
          • Psychologist Referrals
          • Depression
          • Anxiety
      • Men’s Health
          • Drug and Alcohol Issues
            • Men’s Health Clinic
              A comfortable and relaxed place for men to discuss their health concerns.
          • Erectile Difficulties
          • Prostate Issues
          • Skin Cancer Checks
      • Menopause and Menstrual Disorders Clinic
          • Perimenopause
            • Menopause and Menstrual Disorders Clinic
              Empowering women through menstrual disorders and menopause with personalised support and treatments.
          • Menopause
          • Postmenopause
          • PMS / PMDD
          • PCOS
          • Heavy Periods
      • Medical Assessments
          • 45-49 yr Old Health Check
            • Health Assessments
              A health assessment is a longer, comprehensive appointment with your GP and a practice nurse.
          • Over 75 Health Assessment
      • Chronic Disease Management
          • GP Management Plans
            • Chronic Disease Management
              Chronic diseases are conditions which are long term (more than 6 months) and they generally have a significant impact on a person’s life.
          • Allergies
          • Arthritis
          • Asthma Treatment
          • Cancer
          • Dementia
          • Diabetes
          • Lung Cancer
          • Chronic Pain
          • COPD
          • Heart Disease
          • High Blood Pressure
          • Kidney Disease
          • Obesity
          • Stroke
      • Child Health
          • Child Immunisation
            • Children’s Health Clinic
              GP Providers in the rooms at RTMC provide children's health care, which is also known as paediatrics.
          • Allergies
          • Asthma Treatment
          • Eczema
          • Newborn Sleep & Crying Issues
          • Juvenile Arthritis
      • Aged Care
          • Driving Competency
            • Aged Care
              Treating the various illnesses and conditions that are typical of old age.
          • Referral to Geriatrician
          • Medication Supervision
      • Allied Health
          • Psychology
            • Allied Health
              Allied Health Services
          • Podiatry
          • Dietitian
          • Diabetes Educator
          • Diagnostic Ultrasound
  • Practice Info
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Practice Information

Select from Policies, Forms or Resources, or scroll down to browse all Patient Information topics.
Forms
Our Policies
Resources

Caring for our community since 1996

Practice Information Sheet

Download a 2-page printable sheet with all of our practice information.
 

Download Form

New Patient Health Summary

Download our new patient health summary form and fill out prior to your first appointment.

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New Patient Form

Download our new patient form and fill out prior to your first appointment.

Download Form

Share Feedback with us

Complete our online feedback form or feedback survey to tell us about your experience.

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We welcome all new patients to Robina Town Medical Centre & Easy T Medical Centre, our two fully accredited, GPA Plus General Medical Practices.

More information can be found in our patient information booklets in the Reception Area at both of our practices.

Infection Control

Known Diseases

If you or child has a rash or has been in contact with a known disease (chicken pox, school sores, measles etc) please ring reception from outside the practice.

Respiratory Symptoms

Any patients who are unwell with respiratory symptoms (adults or children) must book a Telehealth appointment in the first instance, or phone the practice from outside to advise you have arrived for an appointment.

A nurse or doctor will do a quick assessment before you come inside. After this assessment you may be asked to wear a mask inside the surgery and during your consultation.  

If it is assessed the situation is too contagious to come inside your consultation may need to occur outside in a more private area.

Why we have infection control measures in place

These measures help to limit the chance of spreading viruses or diseases to other patients attending our practices who are sick, have low immunity or unimmunised.

As well as protecting other patients we also have a duty to provide our team with a safe workplace and this helps to reduce the chances of our team getting sick.

We thank you for your understanding.

Home Visits

The Providers in our rooms may provide house calls for patients of RTMC when necessary on request.

However it is usually better if patients are able to attend the practice as it’s better equipped for examination and treatment.

After Hours Consultations

Normal practice hours are Monday to Friday 7.30 – 5.30pm and Saturday 8am to 1.30pm.  Consultations outside of these hours or on a public holiday may attract a higher fee (and in most cases a higher rebate for you). 

All Veterans with a Gold Card or White Card will be asked to sign a voucher and will be billed directly to DVA.  All Workers’ Compensation injuries and medicals are billed independently of Medicare.
 Care Plans, Health Assessments, Childhood vaccinations, flu vaccinations and repeat dressing will be direct billed to Medicare.

If your situation is urgent or an emergency please call 000 or attend your closest hospital, otherwise after-hours medical care is available for patients of our Practice.

You can ring 5578 9000 or call the answering service directly on 5595 6090 to contact Dr Bartlett, Dr Geissler or Dr Hutchison.

There is a call out fee of $180 with a rebate available. If it is not urgent and you can wait until the following day, please book online via our website.

Communication Policy

Our practice prefers phone communication. Email communication is not ideal as we cannot identify you and the method is not secure.

If we do agree to email you information it will be password protected and you will need to ring to obtain the password. There may be a charge for work done without an appointment.

The Providers who consult from our rooms request to have allocated time to perform their work so please book an appointment, don’t email your request.

Messages are passed to the Providers and responses occur as quickly as they are able. Not every Doctor works every day and you may be asked to book an appointment.

Patient Code of Conduct

Our practice has a code which outlines the expected standard of behaviour for all patients. By attending our practice you are agreeing to uphold this standard.

In summary we cannot condone:

  • Swearing or abuse toward staff
  • Questioning or refusal to follow our practice policies (which are in place for patient and practice safety)
  • Private patients leaving without paying
  • Attending the practice if affected by alcohol or drugs
  • Attending for the purpose of obtaining drugs of addiction
  • Intimidation or bullying behaviour toward the providers in our rooms or our staff.

Further information can be viewed near Reception. Thank you for you understanding.

Your Medical Information and Your Privacy

All of the Providers practicing from the rooms at our practice use computerised Medical Records to record information, order tests, provide prescriptions and file Specialists reports.

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our team in addition to your Provider. 

We follow Australian Federal Privacy Laws and Standards for the private health sector. A single A4 health summary sheet will be available for free. Further information will incur a charge. We have a Privacy Policy brochure and a written Practice Privacy Policy.

Privacy and Information Collection Policy

Disabilities

We cater for people with special needs and disabilities. Please advise our friendly team who will be very willing to assist with any requirements.

Hearing or Language Issues

We use an interpreter service when necessary. 

This helps the Providers who work in our rooms ensure they fully understand the nature of patients’ problems, and to ensure patients understand the outcome of their consultation. 

Further information about the Translating and Interpreter Service (TIS) can be found here: https://www.tisnational.gov.au/. 

If you are hearing-impaired the TIS can contact us and verbalise what you are typing to them. 

Pre-booking is preferred for hearing barriers as an interpreter is needed on-site but language barriers can often be helped there and then if your Provider rings the TIS service.  

Some languages may need a prebooked interpreter so best to contact the website above to check prior to the appointment.

Transfer of Medical Records

If you require a copy of your medical records to be sent to another practice, we send a summary for free, although we may charge up to $50 for preparing complete records.

Accreditation

Accreditation is the process of measuring and ensuring quality in General Practice. Accreditation is  based on standards developed by the Royal Australian College of General Practitioners and Government representatives. Accreditation is a sign of this practice's ongoing commitment to Quality Patient Care.

‘Close the Gap’ Initiative

Our practice is participating in the ‘Close the Gap’ government initiative. Please tell reception, our nurses or your doctor if you identify with being of Aboriginal or Torres Strait Island origin. We acknowledge the traditional custodians of the Gold Coast and surrounding areas.

Waiting Room Booklet

We have a booklet in our waiting room area that covers a range of information about our Practice.

  • Practice Information Sheet
  • A summary page of things to know – toilets, baby changes room, appointment options, leaving feedback
  • Practice privacy and our policy relating to patient information
  • Patient code of conduct
  • How to get the most out your visit to a Doctor
  • Fees
  • Services offered by the Providers in our rooms
  • Practice policies
  • What it means to be accredited
  • My Health Record (shared record) information

Religious or Cultural Beliefs

Please inform your GP of any particular beliefs you may have, whether they be religious or culturally based so we can provide appropriate treatment for you.

Ethical Dilemmas

An ethical dilemma is a situation where a provider or staff member is in moral conflict.

Examples of this are:

  • Accepting gifts from patients who may want to be treated differently,
  • A family member asking for something for another family member (who is not present or who has not given consent)
  • A parent seeking information on an child who is 14 or over or a patient wanting to be bulk billed for a non medicare service.

Our GPs will not accept gifts which are not considered appropriate or which are expensive. Gifts of a reasonable nature, given as a thank you are fine eg food or flowers.

Culturally Appropriate Patient Resources

https://www.caresearch.com.au/tabid/6652/Default.aspx

Feedback

We welcome all feedback as without it, we don’t know if we’re doing well or need to make improvements. Some feedback is discussed in staff meetings so everyone can learn from it and where it leads to us making a change we will share this on our website.

You can pass on feedback anytime in person through a staff member or if you wish to remain anonymous you can print and complete a feedback form here.

This can be faxed, posted, emailed or placed in the feedback box at any reception desk. For example we recently had a patient let us know they thought Reception weren’t saying hello or goodbye promptly.

They said it looked like they were chatting instead. We printed the email from the patient and asked each Receptionist to read and sign it.

We found time off the desk for them to watch a great reminder webinar on customer service.

Unfortunately our reception wear headsets and there is no way of knowing when they are talking to a patient and concentrating on their screen

Patient Feedback and Response 2019
Patient Feedback and Response 2023

SHARE FEEDBACK

Robina Town Medical Centre

Fax: 5562 2176

Phone: 5578 9000

Email: practice@rtmc.com.au

Easy T Medical Centre

Fax: 5575 8906

Phone: 5503 6333

Email: cfrost@rtmc.com.au

Shared Post Office box:

PO Box 3172, Robina Town Centre, QLD 4230

Complaints

Complaints can be made in person, by emailing or ringing the practice manager.

Robina Town Medical Centre

Email: practice@rtmc.com.au

Easy T Medical Centre

Email: cfrost@rtmc.com.au

If you wish to take a complaint further

We recognise patients have certain rights and we endeavour to support these rights. If you are unhappy with any aspect of the services or if you feel your rights are not supported, we would appreciate your comments. Patient feedback is very valuable to us as we can either continue great services or make improvements. Forms are available on the Reception desk or our website. Should you wish to take any complaints further you can contact: Office of the Health Ombudsman. info@oho.qld.gov.au. Phone: 133 646

Download Policies and Forms

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Resources

We've compiled links to trusted sources of health information. View our Health Information page.

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Robina Doctors

Robina Town Medical Centre are your local Robina Doctors. Enjoy the convenience of our 2 centrally-located practices. Friendly doctors and Allied Health Professionals are committed to providing you and your family with expert, comprehensive care. Book online or call us today.

Any surgical or invasive procedure carries risks. Before proceeding you should seek a second opinion from an appropriately qualified health practitioner.

Our partners

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Robina Town Medical Centre

Shop 5005, Robina Town Shopping Centre, 19 Robina Town Centre Drive, Robina QLD 4226
Phone: 07 5578 9000
Fax: 07 5562 2176
We are located on Level 1, upstairs opposite Target.

Easy T Medical Centre

42 Scottsdale Dr
Robina QLD 4226
Phone: 07 5503 6333
Fax: 07 5575 8906

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